Contact Us
See how our staff can help you
We're here to help
There's a good chance your question has already been answered so the best place to start is our FAQs. If you still need help, get in touch on social media or contact us below and we'll be sure to take your feedback on board.
If you have bought a ticket for an existing Swift Card you need to use the TfWM app to activate the ticket. You can download the app below:
For more information visit what happens next with your Swift Card.
FAQs
Follow the link for useful information about:
- Passes and subscriptions
- mTicket and Contactless
- Swift card and more
Tweet our team
Follow @nxwestmidlands to get the latest updates as they happen, right to your feed.
We're here from 8am to 10pm Monday to Sunday to answer your questions and our dedicated team will be happy to help.
Still need help?
If you can’t find an answer in our customer FAQs, choose a category using the drop down below.
Tickets and pass queries
Before getting in touch, make sure to check out our customer FAQs first. Your query may have already been answered!
If you need to speak to someone about the following please click the links below:
Lost property
Please visit our lost property page to contact the relevant garage directly.
On the day travel information
The best way to find out the latest travel information or hear about any delays or diversions quickly is to head to our Twitter page and contact us that way.
Safety
Crime and behaviour
Through the Safer Travel Partnership, we welcome information from the public regarding unacceptable behaviour on the bus through the See Something Say Something scheme.
Simply text us on 83010 - start your message with 'bus', leave a space and then give us details of the problem (include time, date, location and bus service number).
The information provided will be used to help target problems more effectively. Alternatively, you can give details by logging on to www.safertravel.info or www.west-midlands.police.uk.
Please note that in the case of an urgent crime or an emergency, you should always dial 999.
Coronavirus
The safety of our customers and employees is our priority so, in line with government guidance, we’ve put in place some measures to help customers to travel safely with us.
Please visit our travelling safely together page to understand further the safety measures we are taking with regards to the coronavirus.
Complaints and feedback
If something onboard our buses does not meet our usual standards, or you have some criticism that can help serve our customers better, please fill out this form. We will then do our best to rectify the situation. Our team will aim to respond to your comments within 10 working days.
Positive feedback
We love to hear about good experiences you've had onboard our buses and with our staff. To share your story with us, please fill out this form.
Standard Fare Charge
If you are looking to pay a Standard Fare Charge, or have any questions about this, please complete our webform below.
Careers
We are proud of all our people. It takes all of us working together to make us an award-winning business.
Please visit our careers website for more information
Need to speak to someone? Call our team
For timetable information and general enquiries call our contact centre on:
Lines are open Monday to Friday, 8am - 6pm.
Calls to this number are charged at local rate.
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