Contact Us
See how our staff can help you
We're here to help
There's a good chance your question has already been answered so the best place to start is our FAQs. If you still need help, get in touch on social media or contact us below and we'll be sure to take your feedback on board.
Send us a message
If you can’t find an answer in our FAQs, you can send us a message by choosing the most relevant category for your enquiry using the drop down below.
Tickets and pass queries
Before getting in touch, make sure to check out our FAQs first as your query may have already been answered.
If you need to speak to someone about an mTicket, smartcard or a paper ticket, please visit our Travel Centre or call 01382 340006.
If you need to speak to someone about changing, suspending or cancelling a direct debit pass, please email buspass@nationalexpress.com with the following information:
- Name of account holder
- Name of ticket user if this differs to the account holder
- Membership number
- Address that the account is registered to
- Contact number
If we do not have all of the information required then unfortunately we will be unable to complete your request.
How to find your lost property
Lost property queries can be directed to us in the following ways:
Visit our travel centre at 92 Commercial Street
Call our travel centre on 0755 775 3057
Call our reception on 01382 201121 (please leave a message if the switchboard is unmanned)
On the day travel information
The best way to find out the latest travel information or hear about any delays or diversions quickly is to head to our Twitter page and contact us that way.
Xplore Dundee Travel Centre
Xplore Dundee Travel Centre
92 Commercial Street
Dundee
DD1 2AJ
Telephone: 07557 753057
The Travel Centre is operating restricted hours due to current lockdown restrictions (open between 10am and 2pm on Mondays and Thursdays only). Customers will not be allowed to enter the premises, but may collect 'takeaway timetables' and 'takeaway tickets' via the front door facing onto Commercial Street. For all other queries, please call us or contact us via the webform.
Complaints and feedback
If something onboard our buses does not meet our usual standards, or you have some criticism that can help serve our customers better, please fill out this form. We will then do our best to rectify the situation.
Compliments and praise
We love to hear about good experiences you've had onboard our buses and with our staff. To share your story with us, please fill out this form.
Careers
We are proud of all our people. It takes all of us working together to make us an award-winning business.
Please visit our careers website for more information
Complaints
If something onboard our buses does not meet our usual standards, or you have some criticism that can help serve our customers better, please fill out this form. We will then do our best to rectify the situation.
If, after contacting us, you don’t feel your complaint is resolved, you can:
Contact Bus Users UK to see if they can review your complaint.
Compliments & Praise
If you have been pleased with your journey, and wish to compliment the driver or the service involved, please fill out this form. We will make sure your comments are shared with them.
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