Swift card help & FAQs

A Swift card is a smartcard you use instead of a paper ticket. You can add tickets or pay as you go credit onto a Swift card.

We have Swift photocards for adults, children & 16-18s. These cards can be used for tickets lasting for 1 week or longer.
We have flexible ticket bundles which are loaded onto e-Daysaver cards.
You can top up money on a Swift Pay As You Go card to buy tickets on the bus without the hassle of finding change.

Swift cards can be issued by National Express West Midlands or Transport for West Midlands. This information can be found on the back of your existing Swift card.

Swift cards are really simple and easy to use.
Hold your card to the red card reader until the light goes green and it beeps.

If you are using a Pay As You Go card, you will need to ask the driver for the ticket you want before placing your card on the reader. You will then be issued with a paper ticket from the machine.

Swift cards are available on our website.
Once you have chosen your ticket, pass or Pay As You Go credit amount, you can choose to have a Swift card delivered to you.

Please allow up to 7 days for your new Swift card to arrive. It will be posted to the address given at the time of your order.

Your Swift card will arrive with a welcome letter, which will show details of your product.

The Swift card will be loaded with the chosen ticket, pass or Pay As You Go credit amount.

1 week or longer tickets will be ready to use from your chosen start date, which is shown on your welcome letter.

If your Swift card hasn’t arrived within 7 days of placing your order, please fill out this form and the team will look into this for you.

Follow these steps:
- From the menu, click 'Buy Online'.
- Choose the ticket, pass or Pay As You Go credit you need and click 'Check out'.
- You will then need to log in to the account you used when originally ordering your Swift card.
- Select who the ticket is for.
- Click the option 'I already have a Swift card I would like to use' and pick the Swift card number from the drop down list.
- Once you have completed your order you will need to update your Swift card for your new product to show.

Please see 'How do I update my Swift card' for help doing this.

To update your Swift card for your new product to show, you can either use:
The TfWM app - Download the free app and click 'Swift Collector' then follow the instructions on screen.
The Swift Collector machine - Locate your nearest Swift Collector, hold your Swift card to the machine and your new ticket will show.

If you have lost your Swift card, you will need to complete this form. Our Customer Service team will then look up your account and issue a replacement. There’s a £7.50 fee to replace a lost Swift card.

Swift cards can be damaged by bending or cracking them. This breaks the coil inside the card, causing it to stop working. To get a replacement, you will need to complete this form. Our Customer Service team will then look up your account and issue a replacement. There’s a £7.50 fee to replace a damaged Swift card.

To get a replacement for a stolen Swift card, you will need to complete this form. Our Customer Service team will then look up your account and issue a replacement. You will need your crime reference number when requesting a replacement.

There are a couple of things that you can try if your card doesn't work on the bus.
1. Check if there are any cracks, bends or damage to the card as this will stop it from working
2. Use the Swift Collector on the TfWM app - if the app shows a live ticket, please try it again on the bus before contacting us
3. Use a Swift Collector machine - if this shows a live ticket please try it again on the bus before contacting us

If you are still having problems or your card is showing damage, you will need to complete this form. Our Customer Service team will then look up your account and issue a replacement.

There is a £7.50 replacement fee for cracked, bent or damaged cards.

If you have found a Swift card, please call the number on the back of the card to speak to the Customer Services team. They will then tell you what to do next.

You can buy singles and Day Savers using your Pay As You Go card. A paper ticket will be printed from the machine, which you must keep as this is proof of payment.

There are several ways to check your balance. You can:
1. Use the Swift Collector on the TfWM app
2. Use a Swift Collector machine
3. See it on the scanner when you buy your ticket
4. See it printed on your bus ticket

A Swift Pay As You Go card can hold a maximum of £50 at any time.

Flexible ticket bundles bought on a Swift e-Daysaver card are valid for 12 months from the day you buy them.

A Swift e-Daysaver card can hold a maximum of 15 tickets at any time. Tickets are available in 5 or 10 ticket bundles.

Some tickets on a Swift card can be changed. If you have a Monthly Direct Debit subscription you will need to complete this form, if you do not have a Monthly Direct Debit subscription you will need to complete the form here.

To change a photo on a Swift card, you will need to upload a new photo to this form. There may be a £7.50 administration fee for changing a photo.

You can update your address by using this form.

To cancel your Swift card, you will need to fill out this form. If you have a monthly subscription (Direct Debit), we require 4 weeks notice to cancel your account.

All refunds must be requested through our refund form. Refunds are subject to a £5 administration fee.