Subscription help & FAQs

It’s easy to change your details, just fill out this form with the following information:

• Name of account holder
• Name of ticket user if this differs to the account holder
• Swift card number or membership number
• Address that the account is registered to
• Contact number
• If you have an mTicket, the email address you signed up with.

If we do not have all of the information required then unfortunately we will be unable to complete your request.

In some cases, we can upgrade or downgrade the pass you have; however we cannot change the period, for example we cannot change a 1 week to a 4 week or a monthly subscription to a Pay As You Go. 

If you are looking to make a change, please complete this form and a member of our Customer Service team will look into this for you.

We need 4 weeks notice to cancel a monthly subscription. You will need to fill out this form with the following information:

• Name of account holder
• Name of ticket user if this differs to the account holder
• Swift card number or Membership number
• Address that the account is register to
• Contact number
• Reason for cancelling
• If you have an mTicket, the email address you signed up with

If we do not have all of this information we will unfortunately be unable to complete your request.

If you are reapplying within 6 months of the closure a member of the team can reopen your account over the phone. If your new application is done after 6 months of the previous closure you will need to make a new order on our website.

Please note if you cancel your monthly subscription within 12 months of starting, any new application is subject to a £15 reapplication fee.