We accept:
Open Return Information
Book your return
Your Open Dated Return is valid for 3 months from your outbound journey.
To guarantee your seat on your return you need to confirm your ticket before you travel on
www.nationalexpress.com/en/help/tickets/open-returns or call 0371 781 8181.
Open Dated Return Information
If your return date is not yet known, open return tickets provide flexibility.
When travelling within the UK, the return journey can be made within 3 months of the outward date of travel.
To guarantee your seat on your return journey you need to confirm your ticket before you travel by visiting www.nationalexpress.com/en/help/tickets/open-returns or call us on 03717 81 81 81.
Lines open 7 days a week, 8am - 8pm (calls to this number are charged at local rate).
Valid on any day throughout the year.
Open returns are not available on European journeys.
Wheelchair accessibility
Accessible Coaches
The majority of stops along the routes listed below are accessible to wheelchair users but are subject to change. Please call us to check the latest situation before booking and at least 36 hours in advance of when you would like to travel.
To see a list of accessible coach routes please visit our Accessibility page.
Assisted Travel Helpline
If you are travelling in a wheelchair or require assistance, please call our helpline before booking and at least 36 hours in advance of when you would like to travel.
03717 81 81 81 - (option 3) (lines open 8am - 8pm 7 days a week). Calls to this number are charged at local rate.
For more information please visit our Disabled travellers page.
Passenger descriptions | Wheelchair accessibility
Passenger descriptions
Our passenger descriptions are designed to help you choose the right ticket for yourself or your fellow travellers.
Adult (16+) and Children (3-15)
Children under 14 cannot travel alone unless accompanied by an adult (16+). Please note, you may be required to show proof of age at any point during your journey. Failure to do so, may result in the full adult fare being charged.
Children (3-15)
Children under 14 cannot travel alone unless accompanied by a responsible adult (16+).
Disabled Children
Should be booked as Children. If they are travelling in a wheelchair or require assistance, please call our Assisted Travel Helpline.
Car seats
We strongly recommend that you bring a car seat appropriate to your child's age, but ask you to take responsibility to fit the seat.
Booster Seats
Children aged between approximately 4-11 years old, or up to 150cm tall, may use booster seats. We carry a limited number onboard most coaches.
If travelling with a child, you may be required to show proof of age when buying tickets or at any point during your journey. Failure to do so may result in the child being required to pay the full fare for the journey on that day.
Booster seats
Children aged between approximately 4 years and 11 years or up to 150cm tall may use booster seats, we carry a limited number onboard most coaches along with our comfort fit seat belts.
Disabled children should be booked as children rather than 'Disabled'. If they are travelling in a wheelchair or you wish to book assistance with travel please call our Assisted Travel Helpline before booking and at least 36 hours in advance of when you would like to travel.
Assisted Travel Helpline
If you are travelling in a wheelchair or require assistance, please call our helpline before booking and at least 36 hours in advance of when you would like to travel.
03717 81 81 81 - (option 3) (lines open 8am - 8pm 7 days a week). Calls to this number are charged at local rate.
Wheelchair accessibility
Accessible Coaches
You can find a list of accessible coach stops on our Accessibility page.
Please call us 36 hours prior to travelling to check the latest status.
Assisted Travel Helpline
If you are travelling in a wheelchair or require assistance we recommend that you contact us on the following local rate telephone number: 03717 81 81 81 (lines open 8am - 8pm 7 days a week) 36 hours in advance of when you would like to travel.
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Passenger descriptions
Our passenger descriptions are designed to help you choose the right ticket for yourself or your fellow travellers.
Adult (26 - 59)
Adult fares are applicable to all passengers aged between of 26 and 59 inclusive.
Child 0 - 12 inclusive
Children aged 12 or under travelling on any European service must be accompanied by an adult aged 18 or over.
Unaccompanied children will not be carried
Young persons (13 - 25)
Children under the age of 16 are not permitted to travel on any European service unless accompanied by an adult aged 18 or over.
Young persons aged 16 or 17 years can travel alone on European services but only if they have a letter of authority from a parent or guardian.
Senior (60 and over)
Passengers aged 60 and over are entitled to receive a small discount on European journeys. On European journeys a 50% discount is given to carers, please call us on 08717 818177 to book.
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Please select your passenger type first and then add your coachcards.
We have three different Coachcards available, each offering savings of 1/3 on all of our Standard and Fully Flexible coach fares all year round.
Prices shown include your coachcard discount, your coachcard number will be required during the booking process.
Back to topPassenger descriptions
Our passenger descriptions are designed to help you choose the right ticket for yourself or your fellow travellers.
Adults 2+
Adult fares are applicable to all passengers aged 2+. Adults under the age of 16 are not permitted to travel alone on any European service unless accompanied by an adult aged 18 or over or they have a letter of authority from a parent or guardian.
Infants 0-1 Inclusive
Children aged under the age of 2, must be accompanied by an adult aged 18 or over. Unaccompanied children will not be carried.
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